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Refund Policy

The Luxy Shop is an online shopping destination for your favourite brands. North American orders are shipped within 1-2 business days. You will receive an automatic dispatch email containing your tracking information once your order has shipped.

Returns & Exchanges

Your happiness is our #1 priority. If you order a product that does not fit or match your expectations, you can return the product within 30 days in the original condition with no questions asked. Please email us to start a return / exchange process.

In order to process a return you can send an email at [email protected]. When emailing be sure to include your order number, the item you would like to return and why. Some items do not qualify for return or exchange and will be evaluated on a case by case basis.